Skip to main content
Your workspace holds your agents, team members, and subscription. These pages live at the team level, in the sidebar when you’re not inside an agent: Members, Usage, Billing, and Settings.

​
Members

Manage who has access to the workspace. Each member is either:
  • Owner: full access to team settings, members, and billing.
  • Member: can view and use team resources.
Owners can Add member (enter an email and pick a role), change a member’s role, or remove them. Pending invitations show an Invited status until accepted. The number of seats depends on your plan (1 on Free, 3 on Basic, 5 on Pro, unlimited on Scale).

​
Usage

See how much of your plan you’ve used in the current period:
  • Messages: a progress bar of messages used against your monthly allowance. Messages reset on the first of each calendar month, regardless of your subscription date.
  • Extra messages (Pay as you go): if enabled, the cost of messages used beyond your allowance.
  • Agents and knowledge: how many agents you’ve created and how much knowledge you’ve used.
  • Daily message usage: a breakdown by day and by agent, with a date-range picker.

​
Billing

Billing plans The Billing page has two tabs. Plans: compare Free, Basic, Pro, and Scale, toggle monthly or yearly billing, and Upgrade, Downgrade, or Subscribe. This is also where you turn on Pay as you go and set a maximum monthly budget for overage messages. Enterprise options are listed below the plans. Billing: your current plan and status, plan limits (messages, members, agents, knowledge, sitemap URLs), payment method (Stripe or Shopify Billing) with Manage Billing, the notification email for billing messages, and your Billing history. Trials, upgrades, downgrades, and cancellations are all handled here. See Pricing for the full plan comparison.

​
Pay as you go

Pay as you go lets your agents keep answering after you’ve used your monthly message allowance, instead of stopping at the limit. Extra messages are billed at $0.04 each, up to a maximum budget you choose.

​
Turn it on

  1. Open Billing and go to the Plans tab.
  2. In the Pay As You Go card, switch it on.
  3. Enter a Maximum budget in dollars and click Save.
You need a paid plan and a payment method on file. Pay as you go isn’t available on Free. If you’re billed through Stripe and haven’t added a card yet, you’ll be asked to add one first. Teams billed through Shopify are covered by their existing app charge.

​
How it works

  • Messages within your monthly allowance count toward your plan as usual. Once the allowance runs out, each extra message costs $0.04.
  • The maximum budget is a hard cap. When your extra-message spend reaches it, further messages stop until the budget resets on the first of the next month, or until you raise it.
  • Extra messages are charged to your existing payment method (your Stripe card, or added to your Shopify bill) as they’re used.
  • Your monthly allowance and your pay-as-you-go spend both reset on the first of each calendar month.
  • The Usage page shows what you’ve spent on extra messages. You can change the budget or switch Pay as you go off at any time.

​
Settings

The team Settings page holds your Team name and Team slug. Owners can edit these; members can view them.