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Your workspace holds your agents, team members, and subscription. These pages live at the team level, in the sidebar when you’re not inside an agent: Members, Usage, Billing, and Settings.

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Members

Manage who has access to the workspace. Each member is either:
  • Owner: full access to team settings, members, and billing.
  • Member: can view and use team resources.
Owners can Add member (enter an email and pick a role), change a member’s role, or remove them. Pending invitations show an Invited status until accepted. The number of seats depends on your plan (1 on Free, 3 on Basic, 5 on Pro, unlimited on Scale).

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Usage

See how much of your plan you’ve used in the current period:
  • Messages: a progress bar of messages used against your monthly allowance. Messages reset on the first of each calendar month, regardless of your subscription date.
  • Purchased messages: if you’ve bought a message pack, how many purchased messages you have left.
  • Agents and knowledge: how many agents you’ve created and how much knowledge you’ve used.
  • Daily message usage: a breakdown by day and by agent, with a date-range picker.

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Billing

Billing plans The Billing page has two tabs. Plans: compare Free, Basic, Pro, and Scale, toggle monthly or yearly billing, and Upgrade, Downgrade, or Subscribe. This is also where you buy message packs — one-time bundles of extra messages. Enterprise options are listed below the plans. Billing: your current plan and status, plan limits (messages, members, agents, knowledge, sitemap URLs), payment method (Stripe or Shopify Billing) with Manage Billing, the notification email for billing messages, and your Billing history. Trials, upgrades, downgrades, and cancellations are all handled here. See Pricing for the full plan comparison.

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Message packs

Message packs let your agents keep answering after you’ve used your monthly message allowance, instead of stopping at the limit. A pack is a one-time purchase that adds a fixed number of messages to your team — no subscription change, no recurring charge.

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Buy a pack

  1. Open Billing and go to the Plans tab.
  2. In the Message Packs card, select a pack and click Buy.
  3. Complete the checkout (a Stripe checkout page, or a charge approval if you’re billed through Shopify). Your balance updates when you return.
You need a paid plan to buy packs — they aren’t available on Free — and only the team owner can buy them.

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How it works

  • Messages within your monthly allowance count toward your plan as usual. Once the allowance runs out, your agents draw from your purchased messages.
  • Purchased messages never expire and don’t reset monthly — whatever you don’t use stays available, even if you later downgrade your plan.
  • When both your allowance and your purchased messages run out, agents stop answering until you buy a pack or upgrade your plan.
  • The Usage page shows how many purchased messages you have left.

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Settings

The team Settings page holds your Team name and Team slug. Owners can edit these; members can view them.