The Audit Log records changes made to your agent, so you can see who changed what and when. It’s useful for teams that need accountability and a history of configuration changes.
Open it from Audit Log in your agent’s sidebar.
The Audit Log is available on the Scale plan.
What’s recorded
The log captures changes across your agent, grouped into categories:
- Agent: settings, AI configuration, security, email capture, chat interface, notifications, API key generated or revoked, and auto-retrain changes.
- Integration: integrations and channels connected, updated, or removed.
- Knowledge: knowledge sources added or removed, and retraining triggered.
- Product / Order / Cart: store events synced from Shopify and WooCommerce (products created, updated, or deleted; orders created; cart updates) and custom webshop product syncs.
Reading the log
Each row shows the Event (a plain description of what happened), its Category, the User who did it, and the Date. The actor can be a team member, a connected system (for example Shopify or WooCommerce), or the system itself.
Open a row to see full details, including a before-and-after for each changed field, the exact timestamp, and who made the change.
Filtering
Filter by Category (Agent, Integration, Knowledge, Product, Order, Cart) or search the event descriptions to find a specific change. 
