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The Audit Log records changes made to your agent, so you can see who changed what and when. It’s useful for teams that need accountability and a history of configuration changes. Open it from Audit Log in your agent’s sidebar.
The Audit Log is available on the Scale plan.

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What’s recorded

The log captures changes across your agent, grouped into categories:
  • Agent: settings, AI configuration, security, email capture, chat interface, notifications, API key generated or revoked, and auto-retrain changes.
  • Integration: integrations and channels connected, updated, or removed.
  • Knowledge: knowledge sources added or removed, and retraining triggered.
  • Product / Order / Cart: store events synced from Shopify and WooCommerce (products created, updated, or deleted; orders created; cart updates) and custom webshop product syncs.

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Reading the log

Each row shows the Event (a plain description of what happened), its Category, the User who did it, and the Date. The actor can be a team member, a connected system (for example Shopify or WooCommerce), or the system itself. Open a row to see full details, including a before-and-after for each changed field, the exact timestamp, and who made the change.

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Filtering

Filter by Category (Agent, Integration, Knowledge, Product, Order, Cart) or search the event descriptions to find a specific change.