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General

Totebot is an AI-powered platform built for e-commerce. It lets you create, customize, and deploy intelligent shopping assistants that guide customers, answer questions, and even process checkouts — across your website, Shopify, WhatsApp, Telegram, and more.
Totebot helps customers find the right products faster, answers their questions instantly, and can guide them from browsing to checkout. This reduces cart abandonment, increases conversions, and saves you time on repetitive support tasks.Key benefits:
  • Faster product discovery
  • 24/7 customer support
  • Personalized recommendations
  • Higher conversion rates
  • Reduced need for manual support
Totebot is built for everyone. Small shops can start for free, while enterprise-level stores can scale with advanced features like integrations, analytics, and multiple AI assistants.
While Totebot is primarily built for e-commerce, you don’t necessarily need to be an online store to use it. Any business that wants to automate customer interactions, answer questions, collect leads, or provide 24/7 support can benefit from Totebot. However, features like product catalog integration, shopping cart management, and checkout functionality are specifically designed for e-commerce businesses with Shopify, WooCommerce, or custom webshops.
Setup can take as little as 30 seconds with 1-click Shopify integration. You can customize it further at your own pace through the dashboard.
No coding skills are required. Everything is handled through an intuitive dashboard with clear options for training, customization, and integrations.
Totebot has four plans:
  • Free ($0) – 1 assistant, 100 messages/month
  • Basic ($49/month) – 1 assistant, 2,000 messages/month, advanced models
  • Standard ($149/month) – 2 assistants, integrations (Shopify, WhatsApp, etc.), 6,000 messages/month
  • Pro ($399/month) – 3 assistants, 12,000 messages/month, advanced analytics

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Features & Usage

Totebot works on:
  • Your website (via embed)
  • Shopify
  • WhatsApp
  • Meta Messenger
  • Google
  • TikTok
  • Telegram
  • And through APIs/webhooks, it can connect to custom platforms.
It uses your store’s product data, documents, FAQs, and links that you add to its Knowledge section, combined with advanced AI models that interpret customer questions in natural language.
The Knowledge section is your assistant’s “memory.” You fill it with:
  • Uploaded files (PDFs, docs, product catalogs)
  • Text entries
  • Links to store pages or policies
  • Q&A pairs for specific questions
Your assistant uses this to provide brand-aligned, accurate answers.
Yes — you can and should. Training is done through the dashboard by adding or updating Knowledge content. The more relevant data you provide, the smarter and more helpful your assistant becomes.
Yes. Totebot supports 95+ languages and can reply in multiple languages depending on what your customers speak.
Totebot analyzes the emotional tone of each conversation and classifies it as positive, neutral, or negative. It also provides a confidence score, so you know how certain the AI is about its reading.
Yes. You can adjust the assistant’s name, profile image, colors, bubble placement, labels, and welcome messages. This ensures it matches your brand look and feel.
  • Number of conversations
  • Messages received
  • Unique users
  • Products added to cart
  • Initiated checkouts
  • Revenue generated
  • Sentiment and intent analysis
  • Top product mentions
Totebot supports 15 advanced AI models, including GPT-4.1, GPT-4o, GPT-5, Claude Sonnet, and Google Gemini models. You can switch between them anytime in your dashboard based on performance, cost, or use case.

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Integrations

Yes — Totebot has 1-click integration with Shopify. It can update carts in real time, read inventory, and allow customers to complete purchases inside the chat.
We are currently working on complete WooCommerce intergraiton and it will be available very soon.
Yes, absolutely! Totebot offers a Custom Webshop integration that works with any e-commerce platform. Our team will gladly help you with the integration and the whole setup.
Yes. Customers can interact with your assistant directly in WhatsApp or Telegram, giving you omnichannel reach.
Meta integration allows your assistant to send events (view product, add to cart, checkout, etc.) to Meta Ads Manager. This lets you build retargeting and lookalike audiences for ads.
By connecting your Google Ads/Analytics account with a Measurement ID and API Secret, your assistant can send user activity back to Google. You can then run retargeting campaigns and build audiences.
Yes. Using the API and webhooks, you can connect Totebot to custom stores or third-party systems.

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Privacy & Security

Totebot keeps a record of conversation logs, which include customer questions, your assistant’s replies, and sentiment analysis results. If you enable it, your assistant can also store optional contact details such as email addresses or phone numbers that customers provide.
Yes. You can configure your assistant to prompt customers for an email address, name, or other details during a chat. This information is stored in the dashboard under Collected Emails, so your team can follow up on leads or inquiries.
Yes. Totebot follows modern security standards including encryption, authentication, and access controls to protect both your data and your customers’ information.
Yes. Security settings allow you to apply IP rate limits and restrictions. You can set how many requests per IP are allowed in a given time window, and display a custom message if the limit is exceeded. This helps prevent spam, abuse, or unauthorized use.
When you upload PDFs, text, links, or Q&A entries into the Knowledge section, they’re securely stored and indexed to train your assistant. These documents are never shared outside your account and remain accessible only to your team within Totebot.
All data is handled with strict security measures. Conversation logs and customer details are encrypted in transit (while being sent) and at rest (when stored). Only authorized users with dashboard access can view this data. You also have full control to delete collected data at any time.

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Customization & Flexibility

Yes. In Content Settings (under Chat Interface), you can write any welcome message that matches your brand voice.
Yes. The Labels section (within Chat Interface settings) lets you rename elements such as Add to Cart, Checkout, Start Chat, etc.
Yes. Depending on your plan, you can manage 1–3 assistants and assign them to different stores.
Yes. The Temperature setting lets you adjust response style — from reserved/precise to more creative/friendly.
Yes. You can A/B test models directly in your dashboard to see which gives the best balance of quality and cost.

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Need More Help?

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Getting Started

Complete setup guide and tutorials
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