Skip to main contentThe Web Widget integration allows you to add Totebot’s AI assistant directly to your website. This is a channel integration that enables customers to interact with your assistant on your website.
To access this integration, navigate to Integrations → Channels → Web Widget in your dashboard.
Chat Bubble provides a code snippet that adds a floating chat icon to your site (usually in the bottom-right corner). When clicked, it opens the chat in a pop-up window without leaving the current page.
iFrame Embed provides a code that places the full chat interface directly inside a chosen section or page of your website, making the bot part of the page layout and visible without clicking a bubble.
Identity Usage
This option lets you assign a unique ID to each visitor so the assistant can recognize them across sessions. By using the generated user ID hash in your chat widget code, the assistant can remember past conversations, maintain context, and personalize interactions. The provided Node.js and Python snippets show how to generate and pass this ID from your browser, ensuring a seamless and consistent experience for returning users.
