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Welcome to Totebot. In this guide, you’ll find everything you need to understand how to set up, train, and use your AI shopping assistant effectively.

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What is Totebot?

Totebot.ai is an AI-powered platform built specifically for e-commerce. It allows you to create, customize, and deploy intelligent shopping assistants that guide customers, answer questions, and help increase sales — across your website, messaging platforms, and other channels.

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What are the benefits of Totebot?

Totebot acts as a 24/7 AI-powered shopping assistant that engages your customers the moment they land on your store or message you through any supported platform. It reduces friction throughout the buying journey and helps you grow revenue with less manual effort. Here’s how it helps:
  • Guides product discovery – Helps customers find the right products through natural conversation, not clunky filters.
  • Answers questions instantly – From product details to store policies — no wait time, no support tickets.
  • Handles checkout in-chat – Guides users from product search to cart and purchase directly in the chat window.
  • Reduces cart abandonment – Keeps hesitant shoppers engaged and removes friction at critical steps.
  • Delivers personalized suggestions – Recommends upsells, cross-sells, or alternatives based on behavior or availability.
  • Saves time on support – Automates common inquiries so your team can focus on higher-value work.
  • Works across platforms – Available on your website, WhatsApp, Telegram, and more.

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What should I know before installing Totebot?

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Setup Time

You can go live in as little as 30 seconds. With 1-click Shopify integration, Totebot connects to your store instantly. From there, you can continue customizing and refining it at your own pace from the dashboard.

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No Coding Skills Required

No technical experience is needed. Everything is managed through a clean, intuitive interface — so you can set up, train, and manage your AI assistant without writing a single line of code.

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Training the Bot

You can train your Totebot at any time by adding content to the knowledge base. This includes:
  • Files (e.g., PDFs, product catalogs)
  • Text
  • Links to store pages or resources
  • Custom Q&A
The more relevant and structured your content, the better your assistant will perform. As your business evolves, you can update and expand the knowledge base to keep the bot aligned with your latest offerings and messaging.

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Integration Platforms

Totebot can be deployed across multiple platforms to meet your customers where they are. Integrations are organized into two categories: Channels (where customers interact with your AI):
  • Web Widget (embedded chat on your website)
  • Shopify (1-click integration)
  • Custom Webshop (WooCommerce, Magento, and other webshops)
  • WhatsApp
  • Telegram
Tracking & Analytics (monitor conversions and track interactions):
  • Meta (Facebook & Instagram retargeting)
  • Google (Analytics & Ads tracking)
  • TikTok (coming soon)

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AI Provider

Totebot supports 15 advanced AI models, giving you the flexibility to choose the one that best fits your performance, budget, or use-case needs. Supported models include:
  • GPT-4.1
  • GPT-4.1 Mini
  • GPT-4o
  • GPT-4o Mini
  • GPT-5
  • GPT-5 Mini
  • GPT-5 Nano
  • GPT-o4 Mini
  • Claude Haiku 3.5
  • Claude Sonnet 3.5
  • Claude Sonnet 3.7
  • Claude Sonnet 4
  • Gemini 2.0 Flash
  • Gemini 2.5 Flash
  • Gemini 2.5 Pro
You can easily switch between providers at any time— from your Totebot dashboard.

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Languages

Totebot has built-in support for 95+ languages that you can seamlessly use in your shop.

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Next Steps

Complete Setup Guide

Follow our detailed getting started guide for full setup instructions.
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