Quick Start

Welcome to Totebot. This guide explains what Totebot does and what to know before you set up, train, and launch your first AI agent.

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What is Totebot?

Totebot is an AI agent that handles customer support and sales for your business, wherever your customers are. It plugs into your website and the channels your customers already use to answer questions, recommend products, capture leads, take bookings, and close sales, all in the same conversation. When a person is needed, it hands the conversation to your team. It works for a range of businesses:

• E-commerce: recommend products, recover carts, and close orders inside the chat (Shopify, WooCommerce, or a custom store).
• Property rentals: answer availability, take bookings, and sync with your booking system.
• Customer support: answer FAQs, order status, and policy questions instantly, then hand off to a human the moment it matters.
• Services & B2B: qualify leads, book demos, and push qualified contacts into your own systems through the API.

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What can the agent do?

Your agent works 24/7 and engages customers the moment they land on your site or message you on a connected channel. It reduces friction across the whole journey, from the first question to the final sale.

• Answers questions instantly: product details, order status, shipping, and policies, with no wait time and no tickets.
• Guides discovery: helps customers find what they need through natural conversation instead of clunky filters.
• Takes action: adds to cart, starts checkout, captures leads, sends emails, and calls your APIs.
• Personalizes the conversation: tailors answers and suggestions to the customer and the context.
• Works across channels: web widget, WhatsApp, Telegram, and email, with one shared conversation history.
• Hands off to humans: escalates the conversation into a ticket in your team’s Help Desk when a person is needed.

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What should I know before you start?

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Setup time

You can go live quickly. Connect a channel or store, add some knowledge, and your agent is ready. You can keep customizing and refining it at your own pace from the dashboard.

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No coding required

Everything is managed through the dashboard, so you can set up, train, and manage your agent without writing any code. The API is there if you want it, but it isn’t required.

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Training the agent

Your agent answers from the knowledge you give it. Add content to the Knowledge section at any time:

• Files (PDFs, catalogs, manuals)
• Text entries
• Links to your website or resources
• Custom Q&A

The more relevant and structured your content, the better your agent performs. Update it as your business changes to keep answers accurate.

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Integrations

Connect Totebot to the tools your customers and business already use. Integrations fall into three groups: Channels (where customers talk to your agent):

• Web Widget (embedded chat on your website)
• WhatsApp
• Telegram
• Email

E-commerce (product catalog, carts, and order attribution):

• Shopify (1-click integration)
• WooCommerce (native plugin)
• Custom Webshop (any other platform, set up by our team)
• MyRent (property rentals)

Tracking & Analytics (measure conversions and interactions):

• Meta (Facebook and Instagram retargeting)
• Google (Analytics and Ads tracking)

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AI models

Totebot supports a range of leading AI models so you can pick the one that fits your performance, budget, and use case. The model picker in your agent’s AI settings always shows the full, up-to-date list available on your plan. Supported model families include:

• OpenAI: GPT-5 family (5, 5.1, 5.2, 5.4, and 5.5, plus Mini and Nano), GPT-4o and GPT-4o Mini, the open GPT-OSS models, and o4 Mini
• Anthropic: Claude Opus, Sonnet, and Haiku
• Google: Gemini 2.0, 2.5, and 3 (Flash, Pro, and Lite)
• Mistral: Large, Medium, and Small
• xAI: Grok 4 and Grok 3

You can switch models at any time from the dashboard.

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Languages

Totebot has built-in support for 95+ languages and adapts to the language your customers write in.

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Next Steps