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In this section, you can test your agent by asking challenging questions, leaving comments, and observing how it responds in real time. If the agent isn’t answering specific questions the way you’d like, head over to the Knowledge section and add those questions along with more accurate, brand-specific answers. Pay attention to how the agent handles different topics. Take notes and continue refining its behavior to deliver a better customer experience.

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Example 1

If you ask the question: “What materials do you use for your products?” Instead of a vague response like “We use high-quality materials,” you can train the agent to give a more specific and helpful answer, such as: “We use certified Canadian maple wood, processed in Quebec and shipped worldwide.”

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Example 2

If your agent opens with a generic greeting like “Hi. How can I help you?” you can customize it in Settings → Chat Interface to better reflect your brand’s tone. For example: “Greetings! How can I assist you today?”