The WhatsApp integration is a channel integration that lets customers message your AI agent on WhatsApp. The agent answers with full access to your knowledge base, product catalog, and AI actions, and conversations show up in your dashboard like any other channel.
To access this integration, navigate to Channels → WhatsApp in your dashboard.
WhatsApp is available on Basic, Pro, and Scale plans.
How to connect WhatsApp
Request a number
WhatsApp Business numbers are provisioned by the Totebot team. Contact support@totebot.ai to set up a new number or migrate an existing one. Enter the sender number
Once your number is ready, open Channels → WhatsApp and enter it in the Sender Phone Number field. Use international format without + or spaces, for example 447860099299.
Save settings
Click Save settings. Your agent now receives and answers WhatsApp messages sent to that number.
Pricing
WhatsApp messages count toward your plan’s monthly message allowance. In addition, messages sent outside the first 24 hours of a conversation are billed at $0.12 per message, following WhatsApp’s conversation window model. Replies within the first 24 hours of a conversation carry no extra WhatsApp fee.
Live chat handover
When a customer on WhatsApp asks for a human, the conversation appears in your Live Chat dashboard. Your replies are routed back to the customer’s WhatsApp chat automatically.
Disconnecting
To remove the integration, open Channels → WhatsApp → Danger and disconnect. Your number stays reserved with the Totebot team until you ask for it to be released. 
