> ## Documentation Index
> Fetch the complete documentation index at: https://docs.totebot.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp Integration

> Let customers chat with your AI agent on WhatsApp

The WhatsApp integration is a channel integration that lets customers message your AI agent on WhatsApp. The agent answers with full access to your knowledge base, product catalog, and AI actions, and conversations show up in your dashboard like any other channel.

To access this integration, navigate to **Channels** → **WhatsApp** in your dashboard.

<Note>WhatsApp is available on **Basic**, **Pro**, and **Scale** plans.</Note>

## How to connect WhatsApp

<Steps>
  <Step title="Request a number">
    WhatsApp Business numbers are provisioned by the Totebot team. Contact [support@totebot.ai](mailto:support@totebot.ai) to set up a new number or migrate an existing one.
  </Step>

  <Step title="Enter the sender number">
    Once your number is ready, open **Channels** → **WhatsApp** and enter it in the **Sender Phone Number** field. Use international format without `+` or spaces, for example `447860099299`.
  </Step>

  <Step title="Save settings">
    Click **Save settings**. Your agent now receives and answers WhatsApp messages sent to that number.
  </Step>
</Steps>

## Pricing

WhatsApp messages count toward your plan's monthly message allowance. In addition, messages sent outside the first 24 hours of a conversation are billed at \$0.12 per message, following WhatsApp's conversation window model. Replies within the first 24 hours of a conversation carry no extra WhatsApp fee.

## Help Desk handover

When a customer on WhatsApp asks for a human, the conversation is escalated to a ticket in your [Help Desk](/dashboard/help-desk) inbox. An operator can take the conversation over and reply directly, and those replies are routed back to the customer's WhatsApp chat automatically.

## Disconnecting

To remove the integration, open **Channels** → **WhatsApp** → **Danger** and disconnect. Your number stays reserved with the Totebot team until you ask for it to be released.