> ## Documentation Index
> Fetch the complete documentation index at: https://docs.totebot.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Customers

> See everyone who has talked to your agent, with their history and value

The **Customers** page lists everyone who has interacted with your agent, across every channel, with their conversation history and (for stores) the revenue they generated.

To open it, click **Customers** in your agent's sidebar.

<Note>Customers is available to team **owners**.</Note>

## Customer list

Each row shows the customer's **Name**, **Chats count**, and **Latest chat**. You can:

* **Search** by name or message.
* **Sort** by A-Z, Z-A, Latest chat (default), or Chats count.
* **Filter** by whether they have chats: All, Any, or None.

Customers who never identified themselves appear as **Anonymous (#XXXX)**, using the last four characters of their anonymous ID. Identified customers show their name, email, or phone.

## Customer detail

Open a customer to see their full profile:

* **Header**: name, email or phone, the channels they used (Web, Email, Telegram, WhatsApp), when they became a customer, and when they were last active.
* **Stats**: Chats, Messages, and (with a Shopify store) Revenue.
* **Info tab**: analytics for this customer (agent opens, chats, messages, and store metrics like cart adds, checkout starts, and revenue), conversation **Insights** (sentiment and top intents), and a **Purchases** table (Shopify) with order ID, amount, date, and links to the conversation and the order.
* **Conversations tab**: every conversation with this customer, with source, date, sentiment, and a preview.

## How customers are identified

Anyone who messages your agent becomes a customer. Anonymous visitors are tracked by an anonymous ID. To recognize signed-in users across sessions and channels, pass a verified identity from your site using the [Web SDK](/api/web-sdk#identify-a-user); the customer's name and email then show on their profile.