> ## Documentation Index
> Fetch the complete documentation index at: https://docs.totebot.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Copilot

> Set up, configure, and improve your agent by chatting with a copilot

The **AI Copilot** is an assistant that helps you set up, configure, and improve your agent through conversation. Instead of hunting through settings, you tell the copilot what you want and it makes the change or answers the question.

Open it with the **AI Copilot** button in the dashboard. It opens as a side panel and knows which agent and page you're on, so you can refer to "this conversation" or "this page" and it understands the context.

## What it can do

### Answer questions about your agent

* "What's my knowledge base size?"
* "How are my conversations going this week?"
* "Is my agent trained?"
* "Which integrations are connected?"
* "What does my current plan include?"

### Configure settings

* Switch the **AI model**, and see which models your plan includes.
* Adjust the **temperature** (how focused or creative replies are).
* Set the **response language**, or leave it on auto-detect.
* **Rename** the agent.
* Read and rewrite the agent's **instructions** (system prompt).

### Manage knowledge

* See knowledge-base **stats** and **list your sources**.
* Add knowledge as **text**, a **link**, a full **sitemap**, or **Q\&A pairs**.
* **Delete** sources and **retrain** the agent.
* **Test a query** to see exactly what your agent would retrieve for a given question.
* Review **knowledge gaps**: frequent questions your agent couldn't answer, with suggested fixes.

See [Knowledge](/dashboard/knowledge) for how the knowledge base works.

### Manage skills

* **List** your agent's skills and browse the **skill library** of prebuilt templates.
* **Add** a skill from a template or create a custom one.
* **Enable, disable, edit, or delete** skills.

See [Agent Skills](/dashboard/agent-skills) for more on skills.

### Review insights

* Pull **analytics**: conversations, messages, unique users, how many conversations were handled without a human and how many were handed over, sentiment, cart adds, and checkouts.
* See the **top questions** customers ask, grouped by meaning.
* Check **conversation sentiment** over a time window.
* **Browse conversations** and open the **details** of a specific one.
* **Analyze a conversation** on demand for sentiment and intent.

### Set up integrations

* See your **connected integrations** and their status.
* See **what's available** on your plan, with links to the right setup screen.
* **Sync your product catalog** from a connected store.

The copilot never asks for secrets or API keys in chat. It points you to the right setup screen instead.

### Answer questions about Totebot

Ask how a feature works, what a setting does, or what a plan includes. The copilot searches Totebot's own documentation to answer.

## Who can use it

Anyone with access to the agent can chat with the copilot. Only **agent owners** (and team managers or admins) can make changes. For everyone else the copilot is **read-only**: it answers questions and pulls insights, but it won't change settings, knowledge, or skills.

## Safety

* The copilot **asks you to confirm** before high-impact actions: deleting knowledge, retraining, switching the AI model, syncing the product catalog, and adding Q\&A in bulk.
* When the copilot performs an action, it tells you what it changed and the dashboard updates to reflect it.
* A footer reminds you that AI can make mistakes, so review important changes.

## History and feedback

* **Suggested prompts** help you get started, and the copilot offers **follow-up questions** as you chat.
* **New chat** starts a fresh thread; **History** lists your past copilot conversations for this agent so you can resume one.
* Rate any answer with **thumbs up or down** to help improve responses.

The copilot is available on desktop.